Our policies and procedures

• A Guide to the Queensland Government Performance Management Framework
  A practical overview of the key concepts of the PMF to facilitate improved performance management, monitoring and reporting in the Queensland Government.

• Agency Planning Requirements
  An overview of Queensland Government agency responsibilities regarding strategic planning, operational planning and specific purpose planning.

• Annual Report Requirements for Queensland Government Agencies
  A summary of the relevant legislation and reporting requirements for Queensland Government agencies.

• Code of Conduct—Ministerial Staff (PDF, 308KB)
  The standards of conduct required from ministerial staff.

• Code of Conduct—Opposition Staff Members (PDF, 320KB)
  The standards of conduct required from staff of the Opposition.

• Code of Conduct—Queensland Government employees
  The standards of conduct required from Queensland Government employees.

• Complaints Management Policy
  Advice for handling complaints from staff and the community in a responsive, confidential and fair manner.

• Consular Corps Number Plates (PDF, 246KB)
  The policies and procedures governing the issue of CC plates in Queensland.

• Disability Service Plan
  Details the actions the Queensland Government is taking to improve access to services, information, and facilities for people with disability, their families and carers.

• Flying of flags on State Government buildings (PDF, 153KB)
  Sets out the practice for flying flags on or adjacent to State Government buildings in Queensland.

• Flying the Flag—The State of Queensland flag (PDF, 909KB)
  Information about flying the State of Queensland flag, including use of the flag, special occasions on which the flag should be flown, and flying the flag at half-mast.

• Gift Range Policy (PDF, 196KB)
  Sets out the policy governing the official gift range.

• Honorary Consular Appointments Policy (PDF, 265KB)
  Queensland Government's policy and procedures for the appointment of Honorary Consuls.

• Hospitality Policy (PDF, 159KB)
  Guidelines for the provision of official hospitality.

• Memorials and Monuments of Significance Policy (PDF, 152KB)
  A whole-of-government framework for assessing and actioning proposals to establish memorials or monuments of significance.

• Ministerial Handbook
  A user friendly reference to help ministers, parliamentary secretaries and their staff in the running of the ministerial office.

• Multicultural Action Plan Annual Report 2016–17
  This plan demonstrates the department’s commitment to building a workforce that reflects Queensland's cultural diversity and to being culturally responsive in delivering our priorities.

• Patronage (PDF, 145KB)
  These guidelines should be applied to requests for the Premier to become patron of an organisation.

• Privacy of Personal Information Guide
  This guide ensures all personal information is managed with integrity and adheres to the 11 Information Privacy Principles contained in the Information Privacy Act 2009 (Qld).

• Public Interest Map policy
  The public sector governance model for improving the relevance, economy, efficiency, effectiveness and accountability for non-departmental government bodies in Queensland (excluding companies and government owned corporations).

• Public Service Medal (.doc, 31KB)
  Outlines the responsibilities of Protocol Queensland in coordinating Queensland nominations for the Public Service Medal, and providing secretarial and administrative support to the Public Service Medal Selection Committee.

• Queensland Flag Scheme (PDF, 160KB)
  The issue of Queensland flags under the State Government's free flag scheme.

• Queensland Government Captioning Policy (PDF, 216KB)
  Outlines the requirement that captions appear on all television commercials and programs, DVDs and CD-ROMs produced by all Queensland Government departments.

• Queensland Government Sponsorship Policy (PDF, 321KB)
  This policy outlines the principles and processes departments must use for managing sponsorships.

• Queensland Opposition Handbook
  Provides information about the policies, procedures and support services available to the Leader of the Opposition and his/her staff.

• 'Royal' Prefix (PDF, 142KB)
  The procedures governing requests by Queensland organisations wishing to use the prefix ‘Royal’ in the name of their organisation.

• State emblems (PDF, 143KB)
  Articulates guidelines of Queensland Government use of emblems.

• State Funerals Policy (PDF, 159KB)
  Outlines policies and procedures in relation to State Funerals.

• State Protocols
  Involves ceremonial matters, Royal visits, managing the Queensland Free Flag Scheme, addressing guests, and organising state receptions.

• Title ‘Honourable’ (PDF, 310KB)
  The policy regarding retention of the title ‘Honourable’ by relevant office holders in Queensland.

• Visits—Guest of Government Visit (PDF, 1.14MB)
  The policy in relation to the Commonwealth Government’s 'Guest of Government' program and visits by other foreign dignitaries.

• Visits—Official Visits by Foreign Diplomatic and Consular Representatives (PDF, 295KB)
  Outlines the policy in relation to official visits by foreign diplomatic and consular representatives.

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